PRIVACY POLICY
Last Updated: December 11, 2025
1. INTRODUCTION
Welcome to Tracklist ("we," "us," "our," or "Tracklist"). We are committed to protecting your privacy and being transparent about how we collect, use, and share your information.
This Privacy Policy explains:
What information we collect from you
How we use your information
How we share your information
Your rights and choices
How we protect your information
By using the Tracklist platform, website, mobile applications, and related services (collectively, the "Service"), you agree to the collection and use of information as described in this Privacy Policy.
Age Requirement: You must be at least 18 years old to use our Service. We do not knowingly collect information from individuals under 18.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
Account Information:
Name and username
Email address (if provided)
Phone number (for authentication)
Password (encrypted, if you set one)
Profile photo (optional)
City/location (general location you provide, not GPS tracking)
Bio and profile information (optional)
Content You Create:
Ratings and reviews of events, artists, and venues
Photos and videos you upload (we store and display these according to your privacy settings; they may be reviewed for safety and to enforce our community guidelines)
Comments on other users' content
Messages sent through direct messages and group chats
Posts and interactions with other users
Communications:
Messages you send to us (support requests, feedback)
Survey responses and contest entries
Communications preferences
2.2 Information We Collect Automatically
Usage Information:
Events, artists, and venues you view or rate
Search queries
Features you use and interactions with the Service
Time, frequency, and duration of your activities
Content you view or engage with
Users you follow and who follow you
Device Information:
Device type, model, and operating system
Device identifiers (such as advertising ID)
Browser type and version
IP address
Mobile network information
Time zone settings
App version
Location Information:
We collect only the city/location you manually enter in your profile
We do NOT collect precise GPS location or track your movements
We may infer general location from your IP address for security purposes
2.3 Information from Third Parties
Authentication Services:
If you sign in using Firebase Authentication with third-party providers (Google, Apple, etc.), we receive basic profile information like your name and email address
Publicly Available Information:
Information about artists, venues, and events from publicly available sources
Social media handles and public profiles you choose to link
2.4 Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to:
Keep you logged in
Remember your preferences
Analyze how you use the Service
Provide targeted advertising
Prevent fraud and improve security
You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features.
Types of Cookies We Use:
Essential Cookies: Required for the Service to function
Analytics Cookies: Help us understand how users interact with the Service
Advertising Cookies: Used to deliver relevant advertisements
Preference Cookies: Remember your settings and preferences
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
3.1 Provide and Improve the Service
Create and manage your account
Enable you to rate, review, and discover music events
Facilitate communication between users
Personalize your experience and recommendations
Display your content to other users based on your privacy settings
Develop new features and improve existing ones
Analyze usage patterns and trends
3.2 Communication
Send you notifications about activity on your account
Respond to your questions and support requests
Send important Service updates and changes to our policies
Send promotional content (with your consent, where required)
Notify you about events, artists, or venues you follow
3.3 Safety and Security
Verify your identity and prevent fraud
Detect and prevent spam, abuse, and other harmful activity
Review and moderate content, including photos and videos you upload, to keep the Service safe and enforce our community guidelines
Enforce our Terms of Service
Comply with legal obligations
Protect our rights, property, and users
Investigate and respond to violations
3.4 Advertising and Marketing
Display advertisements on the Service
Provide targeted or interest-based advertising based on your activity
Measure advertising effectiveness
Conduct marketing campaigns and promotions
Analyze user demographics and preferences
We may use your information to show you ads based on:
Your ratings and reviews
Artists, venues, and events you engage with
Your demographic information
Your device and browser information
Information from advertising partners
3.5 Analytics and Research
Analyze usage patterns and trends
Conduct research and development
Create aggregated, anonymized data sets
Generate insights about the live music ecosystem
Measure Service performance
3.6 Create Personalized Features
Generate "wrapped" style summaries of your year in music
Create compilations and highlights of your activity
Provide personalized recommendations
Show you content relevant to your interests
4. HOW WE SHARE YOUR INFORMATION
4.1 Public Information
The following information is publicly visible to all users by default:
Your username and profile photo
Your bio and general location (city)
Users you follow (unless you make this private)
Your ratings and reviews of events, artists, and venues
Photos and videos you post
Comments you make on public content
Your activity feed (can be adjusted in settings)
4.2 With Other Users
Direct messages and group chats are only visible to participants
Your followers may see your activity depending on your privacy settings
Users can view your profile and public content
4.3 With Service Providers
We share information with third-party service providers who help us operate the Service:
Cloud hosting providers: Store data and host the Service
Analytics providers: Help us understand Service usage
Push notification services: Deliver notifications to your device
Authentication services (Firebase): Manage user authentication
Content moderation tools: Help detect prohibited content
Email service providers: Send transactional and promotional emails
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.4 With Advertising Partners
We may share information with advertising partners to:
Display targeted advertisements
Measure ad performance
Enable retargeting campaigns
Provide aggregated analytics
This may include:
Device identifiers and cookie data
Usage and interaction data
Demographic and interest information
Information collected through cookies and similar technologies
We do not share your name, email address, or direct messages with advertisers.
4.5 With Venues, Artists, and Labels
Our partners (venues, artists, and labels) may receive:
Aggregated, anonymized analytics about user activity and trends
Public reviews and ratings that users post on their pages
Statistics about engagement with their content
Partners do NOT receive:
Individual user contact information
Private messages or personal data
Identifiable information without consent
4.6 Business Transfers
If Tracklist is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and provide options regarding your information.
4.7 Legal Requirements and Safety
We may disclose your information if required to:
Comply with legal obligations, court orders, or subpoenas
Enforce our Terms of Service
Protect the rights, property, or safety of Tracklist, our users, or the public
Prevent fraud, security issues, or technical problems
Respond to law enforcement requests
4.8 With Your Consent
We may share your information in other ways with your explicit consent.
4.9 Aggregated and Anonymized Data
We may share aggregated or anonymized information that cannot reasonably be used to identify you for business purposes, research, or public reporting.
5. YOUR RIGHTS AND CHOICES
5.1 Account Information
Access: You can access your account information through your profile settings
Update: You can update your profile information at any time
Delete: You can delete your account through account settings in the app (Settings → Delete Account)
5.2 Privacy Settings
You can control:
Who can see your followers and following lists
Who can message you
Notification preferences
Whether your activity is visible to others
Visibility of your ratings and reviews
5.3 Communication Preferences
Push notifications: Control through device settings or in-app preferences
Email: Unsubscribe from promotional emails via the link in each email
In-app notifications: Manage in your notification settings
You cannot opt out of Service-related communications (account verification, security alerts, Terms updates).
5.4 Advertising Choices
Interest-based ads: Opt out through your device settings or browser
iOS: Use "Limit Ad Tracking" in device settings
Android: Use "Opt out of Ads Personalization" in device settings
Web: Use browser settings or visit industry opt-out pages (NAI, DAA)
Opting out does not mean you'll see fewer ads, just less targeted ones.
5.5 Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.
5.6 Do Not Track
Some browsers have "Do Not Track" features. We currently do not respond to Do Not Track signals, but you can use the privacy controls described above.
5.7 Data Portability
You may request a copy of your data in a machine-readable format by contacting support@tracklist.social.
5.8 California Residents (CCPA)
If you are a California resident, you have additional rights:
Right to Know: Request information about the personal information we collect, use, and disclose
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the "sale" of personal information (if applicable)
Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights
To exercise these rights, contact support@tracklist.social with "California Privacy Rights" in the subject line. We will verify your identity before processing requests.
Information We Collect (CCPA Summary):
Identifiers (name, email, IP address)
Commercial information (ratings, reviews)
Internet activity (usage data, browsing history)
Geolocation (city-level only)
Visual information (photos, videos you upload)
Inferences (preferences, interests)
How We Use Information: As described in Section 3
Disclosure of Information: We may share your information with service providers and advertising partners as described in Section 4. While we do not "sell" your personal information in the traditional sense, sharing for advertising purposes may be considered a "sale" under CCPA. You can opt out using the methods in Section 5.4.
6. DATA RETENTION
We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy.
Retention Periods:
Account information: Until you delete your account, plus up to 90 days for backups
Content (ratings, reviews, posts): Some content may remain in our systems after account deletion. You may request deletion of specific content by contacting support@tracklist.social.
Messages: Stored indefinitely unless you delete them (deletion may only remove from your view; copies may remain in our systems)
Usage data: Typically 24–36 months
Legal compliance: As required by law
After account deletion, some information may remain in:
Backup systems (up to 90 days)
Public archives (if your content was public)
Aggregated analytics (anonymized)
Legal hold requirements
You can request complete deletion of your data by contacting support@tracklist.social. Note that some data may need to be retained for legal, security, or fraud prevention purposes.
7. DATA SECURITY
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:
Encryption of data in transit using SSL/TLS
Encryption of passwords and sensitive data
Secure cloud storage infrastructure
Regular security assessments
Access controls and authentication
Content moderation tools to detect harmful content
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk.
What You Can Do:
Use a strong, unique password
Enable two-factor authentication if available
Don't share your login credentials
Log out of shared devices
Report suspicious activity immediately
8. INTERNATIONAL DATA TRANSFERS
The Service is operated in the United States and intended for users in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your country.
By using the Service, you consent to the transfer and processing of your information in the United States.
9. CHILDREN'S PRIVACY
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18.
If we become aware that we have collected information from someone under 18, we will take steps to delete that information promptly.
If you believe we have collected information from someone under 18, please contact us at support@tracklist.social.
10. THIRD-PARTY LINKS AND SERVICES
The Service may contain links to third-party websites, ticketing platforms, streaming services, and other external sites. This Privacy Policy does not apply to those third-party services.
We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you visit.
Examples of Third-Party Services:
Ticketing platforms (when you click to purchase tickets)
Social media platforms
Streaming services
Venue websites
Artist websites
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we make changes, we will:
Update the "Last Updated" date
Post the revised policy on the Service
Notify you through the Service or by email for material changes
Material changes include:
Changes to how we collect, use, or share your information
Changes to your rights and choices
New types of information collection
Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy. If you do not agree, you must stop using the Service and may delete your account.
12. CONTACT US
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
Email: support@tracklist.social
Platform: tracklist.social
Subject Line: Privacy Inquiry
We will respond to your inquiry within 30 days.
13. STATE-SPECIFIC RIGHTS
13.1 California Residents
See Section 5.8 for detailed California rights under CCPA.
"Shine the Light" Law: California residents may request information about disclosures of personal information to third parties for their direct marketing purposes once per year.
13.2 Other U.S. States
If you reside in a state with data privacy laws (Virginia, Colorado, Connecticut, Utah, etc.), you may have additional rights similar to those described for California residents. Contact us to exercise these rights.
14. ADDITIONAL INFORMATION
14.1 Content You Share
Remember that information you share publicly on the Service can be viewed, collected, and used by others. Be mindful of what you post:
Photos and videos may contain metadata (location, date)
Comments and reviews are public and associated with your profile
Your ratings and reviews may be shared by other users
14.2 Third-Party Authentication
If you use Firebase Authentication with third-party providers:
Those providers have their own privacy policies
We only receive basic profile information they share
Review their policies to understand how they handle your data
14.3 Automated Decision-Making
We use automated systems to:
Moderate content for policy violations
Personalize recommendations
Detect spam and abuse
Target advertising
These systems use algorithms and may use machine learning. You can contact us for information about how these systems affect you.
14.4 Analytics and Tracking
We use analytics services to understand how users interact with the Service. These services may collect:
Pages viewed and features used
Time spent on the Service
Click patterns and navigation paths
Device and browser information
This helps us improve the Service and user experience.
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO ITS TERMS.
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